Who are the new urban game changers?

The democratization of new technologies has revolutionized the balance between urban actors. The examples of Boston and mobile app Bos:311 show how digital technologies allow for greater civil society involvement and for a move from a top-down approach to a city with a multitude of bottom-up approaches. Beyond these new opportunities for a more participatory city, new technologies also raise new challenges for public authorities, which must learn to adapt to a rapidly-changing world.